Case Study:

McArthurGlen Achieves ISO Certification with Our Coaching Program

12+

Years of ISO expertise

1,000+

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Certification Process

Overview:

About McArthurGlen

Since 2018, KAM Consultants has supported McArthurGlen, a leading owner of luxury designer outlets, in obtaining multiple ISO certifications. Our first collaboration involved guiding their Roermond location through ISO 14001 and ISO 45001 certification. With the success of this coaching program and annual audits, we extended our expertise to the Roosendaal location, ensuring continued compliance and best practices in environmental and safety management.

Client testimonial

“My overall experience with KAM is really positive. During the process, it was very nice, and now we can always count on your support! We are very happy with the collaboration!”— Ashley, Senior Facilities Executive at McArthurGlen

Elevating Safety and Sustainability Across Locations

McArthurGlen prioritizes delivering a premium shopping experience while maintaining high standards for sustainability and safety. Their Roermond location successfully obtained ISO 14001 (environmental management) and ISO 45001 (occupational health and safety). Recognizing the need for continuous improvement, they sought to extend these certifications to their Roosendaal location while adding ISO 50001 for energy management. To ensure a seamless transition and implementation, McArthurGlen required expert guidance to align operations with these rigorous standards.

Expert Coaching for Sustainable Certification

Leveraging our in-depth knowledge and structured approach, KAM Consultants worked closely with McArthurGlen to tailor a certification strategy. Our coaching trajectory provided hands-on guidance, allowing their team to actively participate in writing and implementing procedures. This practical involvement ensured a deeper understanding of compliance requirements while maintaining operational efficiency. By offering direct support and clear explanations, we helped McArthurGlen seamlessly navigate the certification process.

The Results:

Achieving Multi-Site ISO Certification

Through our expert coaching and structured methodology, McArthurGlen successfully obtained ISO 14001, ISO 45001, and ISO 50001 certifications at their Roosendaal location. These achievements reinforce their commitment to sustainability, energy efficiency, and workplace safety. Additionally, the hands-on learning experience empowered their internal team to maintain and continuously improve compliance standards across multiple sites.

Forward Thinking:

Continued Compliance and Long-Term Partnership

Beyond initial certification, McArthurGlen continues to benefit from KAM Consultants’ ongoing support. Through annual compliance checks, we help them stay aligned with evolving regulations and industry best practices. Our partnership ensures they maintain high standards while providing flexibility for future improvements. “Now we only have a contract for the compliance check, and that is still going well. I can always call if I have questions. It is very nice to have a reliable expert to turn to,” says Ashley. With this enduring collaboration, McArthurGlen remains at the forefront of sustainability and safety in retail.

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